In regard to refund of postpone/prepone or unused/unutilized services (Which are paid for and cancelled in advance) the refund amount would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2-4 weeks due to the banking procedures. If the refund is made to the Credit Card Account OR to Bank Account, The Bank charges would be debited from the refund amount.

OUR LIABILITIES & LIMITATIONS

Please note that after the finalization of the tour/Service cost, if there are any hikes in the entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged extra. Kerala Holidays Private Limited act only in the capacity of agent for the Hotel, Airlines, Transporters, Railways & Contractors providing other services & all exchange orders, receipts contracts and tickets issued by us are issued subject to Terms & Conditions under which these services are provided by them.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather. Road condition, the physical ability of the participant etc. May dictate literary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participant’s safety, comfort & general well-being.

Our rates are based on the prevailing rates as negotiated by us with the Hotels, Airlines etc. Hotel and Airlines retain the right to modify the rates without notices. In case of such Changes the rates quoted before the modification, can be changed by us according to the modification by Hotel or Airlines. All hotel bookings are based on unusual check in and check out time of the hotels until unless indicated in the itinerary.

We shall not be responsible for any delays & alternation in the program or expenses. Incurred – Directly or indirectly – Due to Natural hazards, Flights Cancellation, Accident, Breakdown of Machinery or Equipment. Breakdown of Transport, Weather, Sickness, Landslides, Political Closers or any untoward incidents.

We shall not be responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of god dangers. Fire, Accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulation, defaults, or any other causes beyond our control.

We do have an insurance policy covering the expenses for accident, sickness. Loss due to thefts, or any other reason. Visitors are advised to seek such insurance arrangements in their home country. All baggage & Personal properties at all-time are at the client’s risk.

PASSPORTS & VISAS

To travel to India from overseas countries except for the citizens of Nepal & Bhutan, One needs a 06 months valid VISA. And processing of passport and VISA are not included in the tour cost.

HEALTH

Any person who has a contagious disease is forbidden to travel, any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return Home.

Arrival And Departure Policy

Check–In - 12.00 – 15.00 Hours

Check-Out – 10.00 – 12.00 Hours

Early arrival is subject to availability. For guaranteed early check in, reservation needs to be mad starting from the previous night. Later check outs are available on request and subject to availability/Payment. We can always make requests for early check-in or late check-out if required but we do not guarantee that, entirely depending upon the policy of the hotel time of the year and availability of the room.